Sinc Solutions :: Strategic Independent Consulting

We offer extensive and varied expertise across all areas of corporate governance from which you and your organisation can benefit. We aim to be leaders in our field and continue to expand and update our skill base and knowledge in best practice principles.

Prior to Kath’s appointment at the Department, she was the first Internal Ombudsman for a local council in NSW establishing the Office at Sutherland Shire Council in 1999. She was instrumental in developing the ‘Triple Governance Track – Prevention, Education and Investigation’, which is a best practice model for embedding a fraud management strategy across an organisation. Kath has continued with independent reviews and addressing issues of poor administration and is currently contracted in this role for a large metropolitan council. Kath has over 13 years experience as a member of the Australian Federal Police. She undertook a variety of roles including fraud and narcotic investigation and detection; surveillance activities; investigator with the National Crime Authority (now known as the Australian Crime Commission); International Police Officer in Cyprus with the United Nations; and the investigation of and liaison with, external agencies on organised crime figures operating on the East Coast of Australia.

Kath holds a Master’s degree in Business Administration (majoring in Public Sector Management and Human Resource Management) as well as a Bachelor of Commerce degree (majoring in Legal Studies for Business; Human Resource Management and Organisational Behaviour). She is a former Chair and current member of the Executive of the Corruption Prevention Network and in 2005/06 completed the Emerging Leaders Program with the Centre of Economic Development of Australia. Kath is an independent member of numerous Conduct Review Committees across NSW Councils.

Claire Brogan is a Senior Consultant for SINC Solutions and brings 19 years investigation, auditing and research skills and experience to the role. Claire’s background encompasses work across various fields including local government, private enterprise and regulatory functions. Claire holds an Applied Science degree, a Certificate in Management (with distinction), a Certificate in Corporate Investigations, and is Lead Assessor qualified.

Recently Claire has utilised her investigative and audit skills, conducting a number of investigations and process reviews for SINC Solutions including reviews of Customer Service; Records Management; and Freedom of Information and Section 12 processing.

Claire’s heightened skills of research and investigation across different private and public sectors lends her well in being able to identify an issue, research effectively, and come up with practical recommendations for the issue, considering cost effectiveness for that organisation. In addition, Claire has had the experience on the ground in both a team and in a management role to know what solutions work or not, and in addition, how best to implement them.

Claire’s investigation experience stems from 6 years at Sutherland Shire Council’s Office of the Internal Ombudsman as an Assistant Internal Ombudsman, in a reactive role conducting investigations as a result of complaints regarding defective administration or complaint about the conduct of staff or Councillors. Claire also had a proactive role in developing an ethical workplace, educating and improving corruption resistance and identifying and minimising risks. This work encompassed the “Triple Governance Track” of “Prevention, Investigation and Education”, for which the office has been recognised and won 2 awards.

Claire has had experience in investigations relating to suspected maladministration and/or corruption covering issues from building and development, recruitment, waste management, conflict of interests, tenders, secondary employment, bullying and harassment, use of alcohol/drugs, favouritism/nepotism, gifts and benefits, administrative conduct of Councillors, operations of Council committees, lack of Council response to matters, fairness in general decision making of Council officers, and general corruption allegations. These investigations have involved Councillors and all levels of staff from junior staff right through to General Managers and have involved covert surveillance techniques, Protected Disclosure complaints, reviews of entire units, and issues dealing with difficult, controversial and highly sensitive issues.

Claire’s diverse background also includes work in a regulatory role for the National Association of Testing Authorities as a Regional Manager in Construction Materials. Her role here involved assessing laboratories compliance with requirements based on the ISO 9000 quality systems, and associated technical competencies of laboratories. Underpinning Claire’s experience is 3 years work in private enterprise as a research consultant in the agricultural field.

Liz Rog is a Senior Consultant with SINC Solutions. Liz brings over 20 years of executive communication; administration and office management experience to the role. Liz has worked in Local Government for the past 12 years and also has a retail/marketing background.

Liz is an excellent communicator and can attune to the individual’s concerns however she works equally well facilitating discussions with members of business units to gain an understanding of the operating and cultural environment.

Liz is a qualified trainer and recently updated her Certificate IV in Workplace Training and Assessment. Liz is currently working towards achieving her Certificate IV in Human Resource Management. Utilising her skills in communication and coordination in the previous two years, Liz has co-ordinated organisation wide training programs for roll out to over 300 staff on Risk Management and Workplace Bullying and Harassment Prevention. Working with our clients, she developed a training program for their Risk Management Framework to introduce risk management into everyday thinking. This framework and training won the client Council accolades at the recent LGMA (NSW) Awards in 2008. Liz also developed an Anti-Bullying Strategy for communication across an entire organisation ensuring content was specific for indoor information workers and outdoor operational staff. This strategy addressed issues of concern and achieved full compliance within timeframes for the organisation in terms of meeting Workcover notices.

Liz was a key stakeholder in the development of the procedures and processes for the first NSW Council to have an Office of the Internal Ombudsman. Based at Sutherland Shire Council, her role had responsibility for the ongoing support and management of the confidential customer database including current investigation knowledge and involvement. Working closely with the investigation team, Liz was an integral part of the research and support team on larger investigations and she operated solely on smaller investigations and the processing of management referrals for resolution.

An experienced researcher and investigator, Liz recently updated her investigation skills and continues to play a vital role in a number of inquiries in relation to workplace bullying and harassment and allegations of misconduct within the workplace. Liz is also a Justice of the Peace, appointed in 2001.

Liz is an Executive Consultant for SINC Solutions and brings over 20 years of investigation, risk management and training experience to the role.

As a State Manager for a national leading security and risk management company, Liz has conducted investigations for insurance companies as well as risk assessments for corporate organisations, banks and insurance companies. As a qualified trainer, specialising in Investigations and Armed Robbery Survival Training, Liz has also developed and delivered a wide range of courses including Councillors Development Programs, Code of Conduct and Management Development Programs for local and state Government organisations.

Liz’s wide and extensive knowledge also includes service in the NSW Police, serving in the inner city areas of Sydney where she has spent time as an investigator in the anti-theft squad and the National Crime Authority (now known as the Australian Crime Commission) investigating organised crime syndicates, specialising in surveillance and undercover work. Liz has also had experience in New York with the Drug Enforcement Agency and New York Police Department in the area of organised crime. Liz’s experience also includes Ombudsman work for Sutherland Shire Council. This role involved conducting investigations as a result of complaints regarding defective administration or complaint about the conduct of staff or Councillors.

Kath Roach is the Managing Director and founder of SINC Solutions Pty Ltd and brings over 23 years public sector experience to the role. She works exclusively with State and Local Government to bring best practice contemporary solutions to a myriad of issues. Previously, Kath was the Executive Director of Governance and Regulation at the NSW Department of Housing. This role had responsibility for corporate governance across the Department and in particular ensured a separation of governance from policy and service delivery functions.

She developed and implemented the Department’s strategy for the ICAC Public Inquiry into the Department of Housing. The outcome ensured that the Department not only met and exceeded all its legislative obligations, but also received no adverse findings. Risk management of political and media exposure were paramount. Kath has developed key relationships with all external watchdog agencies. The Governance & Regulation Division, whilst undertaking a number of corporate functions, also developed and implemented the strategic framework to underpin the structures that ensure adequate control, decision-making, review and reporting of the Department’s activities. Kath was actively involved in all the functions associated with the Business Assurance Unit who reported directly to her and was successful in establishing this unit as a centre of excellence within the Department.

In 2006, Kath’s division won two major awards:
• Law Society EEO Award for Small to Medium firm/organisation – Legal Services, October 2006; and
• NSW Government Excellence Award for Legal Services in the Public Sector September 2006.

Prior to Kath’s appointment at the Department, she was the first Internal Ombudsman for a local council in NSW establishing the Office at Sutherland Shire Council in 1999. She was instrumental in developing the ‘Triple Governance Track – Prevention, Education and Investigation’, which is a best practice model for embedding a fraud management strategy across an organisation. Kath has continued with independent reviews and addressing issues of poor administration and is currently contracted in this role for a large metropolitan council. Kath has over 13 years experience as a member of the Australian Federal Police. She undertook a variety of roles including fraud and narcotic investigation and detection; surveillance activities; investigator with the National Crime Authority (now known as the Australian Crime Commission); International Police Officer in Cyprus with the United Nations; and the investigation of and liaison with, external agencies on organised crime figures operating on the East Coast of Australia.

Kath holds a Master’s degree in Business Administration (majoring in Public Sector Management and Human Resource Management) as well as a Bachelor of Commerce degree (majoring in Legal Studies for Business; Human Resource Management and Organisational Behaviour). She is a former Chair and current member of the Executive of the Corruption Prevention Network and in 2005/06 completed the Emerging Leaders Program with the Centre of Economic Development of Australia. Kath is also an independent member on the Ku-ring-gai Council Code of Conduct Committee.

Liz Rog - Business Practice Manager

Liz Rog is the Business Practice Manager for SINC Solutions and brings over 20 years of executive communication; administration and office experience to the role. Liz has worked in Local Government for 10 years and also has a retail/marketing background.

Liz is an excellent communicator and readily picks up on the ‘beat’ of an organisation. Liz can attune to the individual’s concerns however works equally well with business units, gaining an understanding of the culture operating within.

Liz has a Certificate IV in Workplace Training and Assessment. Utilising her skills in communication and coordination Liz has facilitated a number of focus group discussions and has been instrumental in the coordination of cultural reviews for our clients. These reviews have helped management identify areas of concern for staff but more importantly they have provided the impetus to open the communication channels and find out what is really going on in organisations.

Liz was a key stakeholder in the development of the procedures and processes for the first NSW Council to have an Office of the Internal Ombudsman. Based at Sutherland Shire Council, her role had responsibility for the ongoing support and management of the confidential customer database including current investigation knowledge and involvement. Working closely with the investigation team, Liz was an integral part of the research and support team on larger investigations and she operated solely on smaller investigations and local management referrals.

Throughout her career, Liz has achieved a number of accolades.
• Member of the award winning team for 2004 Sydney Morning Herald Management Excellence Awards. Category: Governance Excellence within Local Government for the “Triple Governance Track - Prevention Education & Investigation” project.

• Member of the winning team for the 2004/5 “Corruption Prevention Network Encouragement Award in the Local Government Sector”.

• Sought by the Inspector of ICAC to second to work with them in the Local Government area of review.

An experienced researcher and investigator, Liz has played a vital role in a number of inquiries in relation to workplace bullying and harassment; recruitment and selection complaints; protected disclosures and investigation involving the misappropriation of funds, Liz is a Justice of the Peace and was reappointed 6 June 2006.

Claire Brogan - Senior Consultant

Claire Brogan is a Senior Consultant for SINC Solutions and brings 18 years investigation, auditing and research skills and experience to the role. Claire’s background encompasses work across various fields including local government, private enterprise and regulatory functions. Claire holds an Applied Science degree, a Certificate in Management (with distinction), a Certificate in Corporate Investigations, and is Lead Assessor qualified.

Utilising Claire’s investigative and audit skills, she has recently conducted a number of investigations for SINC Solutions including matters such as inappropriate computer usage, general workplace grievances and sexual harassment allegations, as well as work in probity auditing and policy development.

Claire’s heightened skills of research and investigation across different private and public sectors lends her well in being able to identify an issue, research effectively, and come up with practical recommendations for the issue, considering cost effectiveness for that organisation. In addition, Claire has had the experience on the ground in both a team and in a management role to know what solutions work or not, and in addition, how best to implement them.

Claire’s investigation experience stems from 6 years at Sutherland Shire Council’s Office of the Internal Ombudsman as an Assistant Internal Ombudsman, in a reactive role conducting investigations as a result of complaints regarding defective administration or complaint about the conduct of staff or Councillors. Claire also had a proactive role in developing an ethical workplace, educating and improving corruption resistance and identifying and minimising risks. This work encompassed the “Triple Governance Track” of “Prevention, Investigation and Education”, for which the office has been recognised and won 2 awards.

Claire has had experience in investigations relating to suspected maladministration and/or corruption covering issues from building and development, recruitment, waste management, conflict of interests, tenders, secondary employment, bullying and harassment, use of alcohol/drugs, favouritism/nepotism, gifts and benefits, administrative conduct of Councillors, operations of Council committees, lack of Council response to matters, fairness in general decision making of Council officers, and general corruption allegations. These investigations have involved Councillors and all levels of staff from junior staff right through to General Managers and have involved covert surveillance techniques, Protected Disclosure complaints, reviews of entire units, and issues dealing with difficult, controversial and highly sensitive issues.

Claire’s diverse background also includes work in a regulatory role for the National Association of Testing Authorities as a Regional Manager in Construction Materials. Her role here involved assessing laboratories compliance with requirements based on the ISO 9000 quality systems, and associated technical competencies of laboratories. Underpinning Claire’s experience is 3 years work in private enterprise as a research consultant in the agricultural field.

State & Local Government Corporate Governance Investigations Whistleblower Service External Ombudsman Training Procurement Probity Planning Risk Management Operational Reviews Change Management
		Kath Roach - Managing Director Claire Brogan – Senior Consultant Liz Rog - Senior Consultant Liz Osborne – Executive Consultant QLD We offer extensive and varied expertise across all areas of corporate governance from which you and your organisation can benefit. We aim to be leaders in our field and continue to expand and update our skill base and knowledge in best practice principles. Kath Roach - Managing Director Kath Roach is the Managing Director and founder of SINC Solutions Pty Ltd and brings over 23 years public sector experience to the role. She works exclusively with State and Local Government to bring best practice contemporary solutions to a myriad of issues. Previously, Kath was the Executive Director of Governance and Regulation at the NSW Department of Housing. This role had responsibility for corporate governance across the Department and in particular ensured a separation of governance from policy and service delivery functions. Prior to Kath’s appointment at the Department, she was the first Internal Ombudsman for a local council in NSW establishing the Office at Sutherland Shire Council in 1999. She was instrumental in developing the ‘Triple Governance Track – Prevention, Education and Investigation’, which is a best practice model for embedding a fraud management strategy across an organisation. Kath has continued with independent reviews and addressing issues of poor administration and is currently contracted in this role for a large metropolitan council. Kath has over 13 years experience as a member of the Australian Federal Police. She undertook a variety of roles including fraud and narcotic investigation and detection; surveillance activities; investigator with the National Crime Authority (now known as the Australian Crime Commission); International Police Officer in Cyprus with the United Nations; and the investigation of and liaison with, external agencies on organised crime figures operating on the East Coast of Australia. Kath holds a Master’s degree in Business Administration (majoring in Public Sector Management and Human Resource Management) as well as a Bachelor of Commerce degree (majoring in Legal Studies for Business; Human Resource Management and Organisational Behaviour). She is a former Chair and current member of the Executive of the Corruption Prevention Network and in 2005/06 completed the Emerging Leaders Program with the Centre of Economic Development of Australia. Kath is an independent member of numerous Conduct Review Committees across NSW Councils. Claire Brogan - Senior Consultant Claire Brogan is a Senior Consultant for SINC Solutions and brings 19 years investigation, auditing and research skills and experience to the role. Claire’s background encompasses work across various fields including local government, private enterprise and regulatory functions. Claire holds an Applied Science degree, a Certificate in Management (with distinction), a Certificate in Corporate Investigations, and is Lead Assessor qualified. Recently Claire has utilised her investigative and audit skills, conducting a number of investigations and process reviews for SINC Solutions including reviews of Customer Service; Records Management; and Freedom of Information and Section 12 processing. Claire’s heightened skills of research and investigation across different private and public sectors lends her well in being able to identify an issue, research effectively, and come up with practical recommendations for the issue, considering cost effectiveness for that organisation. In addition, Claire has had the experience on the ground in both a team and in a management role to know what solutions work or not, and in addition, how best to implement them. Claire’s investigation experience stems from 6 years at Sutherland Shire Council’s Office of the Internal Ombudsman as an Assistant Internal Ombudsman, in a reactive role conducting investigations as a result of complaints regarding defective administration or complaint about the conduct of staff or Councillors. Claire also had a proactive role in developing an ethical workplace, educating and improving corruption resistance and identifying and minimising risks. This work encompassed the “Triple Governance Track” of “Prevention, Investigation and Education”, for which the office has been recognised and won 2 awards. Claire has had experience in investigations relating to suspected maladministration and/or corruption covering issues from building and development, recruitment, waste management, conflict of interests, tenders, secondary employment, bullying and harassment, use of alcohol/drugs, favouritism/nepotism, gifts and benefits, administrative conduct of Councillors, operations of Council committees, lack of Council response to matters, fairness in general decision making of Council officers, and general corruption allegations. These investigations have involved Councillors and all levels of staff from junior staff right through to General Managers and have involved covert surveillance techniques, Protected Disclosure complaints, reviews of entire units, and issues dealing with difficult, controversial and highly sensitive issues. Claire’s diverse background also includes work in a regulatory role for the National Association of Testing Authorities as a Regional Manager in Construction Materials. Her role here involved assessing laboratories compliance with requirements based on the ISO 9000 quality systems, and associated technical competencies of laboratories. Underpinning Claire’s experience is 3 years work in private enterprise as a research consultant in the agricultural field. Liz Rog – Senior Consultant Liz Rog is a Senior Consultant with SINC Solutions. Liz brings over 20 years of executive communication; administration and office management experience to the role. Liz has worked in Local Government for the past 12 years and also has a retail/marketing background. Liz is an excellent communicator and can attune to the individual’s concerns however she works equally well facilitating discussions with members of business units to gain an understanding of the operating and cultural environment. Liz is a qualified trainer and recently updated her Certificate IV in Workplace Training and Assessment. Liz is currently working towards achieving her Certificate IV in Human Resource Management. Utilising her skills in communication and coordination in the previous two years, Liz has co-ordinated organisation wide training programs for roll out to over 300 staff on Risk Management and Workplace Bullying and Harassment Prevention. Working with our clients, she developed a training program for their Risk Management Framework to introduce risk management into everyday thinking. This framework and training won the client Council accolades at the recent LGMA (NSW) Awards in 2008. Liz also developed an Anti-Bullying Strategy for communication across an entire organisation ensuring content was specific for indoor information workers and outdoor operational staff. This strategy addressed issues of concern and achieved full compliance within timeframes for the organisation in terms of meeting Workcover notices. Liz was a key stakeholder in the development of the procedures and processes for the first NSW Council to have an Office of the Internal Ombudsman. Based at Sutherland Shire Council, her role had responsibility for the ongoing support and management of the confidential customer database including current investigation knowledge and involvement. Working closely with the investigation team, Liz was an integral part of the research and support team on larger investigations and she operated solely on smaller investigations and the processing of management referrals for resolution. An experienced researcher and investigator, Liz recently updated her investigation skills and continues to play a vital role in a number of inquiries in relation to workplace bullying and harassment and allegations of misconduct within the workplace. Liz is also a Justice of the Peace, appointed in 2001. Liz Osborne – Executive Consultant QLD Liz is an Executive Consultant for SINC Solutions and brings over 20 years of investigation, risk management and training experience to the role. As a State Manager for a national leading security and risk management company, Liz has conducted investigations for insurance companies as well as risk assessments for corporate organisations, banks and insurance companies. As a qualified trainer, specialising in Investigations and Armed Robbery Survival Training, Liz has also developed and delivered a wide range of courses including Councillors Development Programs, Code of Conduct and Management Development Programs for local and state Government organisations. Liz’s wide and extensive knowledge also includes service in the NSW Police, serving in the inner city areas of Sydney where she has spent time as an investigator in the anti-theft squad and the National Crime Authority (now known as the Australian Crime Commission) investigating organised crime syndicates, specialising in surveillance and undercover work. Liz has also had experience in New York with the Drug Enforcement Agency and New York Police Department in the area of organised crime. Liz’s experience also includes Ombudsman work for Sutherland Shire Council. This role involved conducting investigations as a result of complaints regarding defective administration or complaint about the conduct of staff or Councillors. Liz holds a diploma of Security and Risk Management, Certificate III in Investigations, TAA 40104 Certificate IV in Training and Assessing, Certificate II in Security (Operations) and is a licensed Private Investigator in Qld, NSW and Victoria. Kath Roach is the Managing Director and founder of SINC Solutions Pty Ltd and brings over 23 years public sector experience to the role. She works exclusively with State and Local Government to bring best practice contemporary solutions to a myriad of issues. Previously, Kath was the Executive Director of Governance and Regulation at the NSW Department of Housing. This role had responsibility for corporate governance across the Department and in particular ensured a separation of governance from policy and service delivery functions. She developed and implemented the Department’s strategy for the ICAC Public Inquiry into the Department of Housing. The outcome ensured that the Department not only met and exceeded all its legislative obligations, but also received no adverse findings. Risk management of political and media exposure were paramount. Kath has developed key relationships with all external watchdog agencies. The Governance & Regulation Division, whilst undertaking a number of corporate functions, also developed and implemented the strategic framework to underpin the structures that ensure adequate control, decision-making, review and reporting of the Department’s activities. Kath was actively involved in all the functions associated with the Business Assurance Unit who reported directly to her and was successful in establishing this unit as a centre of excellence within the Department. In 2006, Kath’s division won two major awards: • Law Society EEO Award for Small to Medium firm/organisation – Legal Services, October 2006; and • NSW Government Excellence Award for Legal Services in the Public Sector September 2006. Prior to Kath’s appointment at the Department, she was the first Internal Ombudsman for a local council in NSW establishing the Office at Sutherland Shire Council in 1999. She was instrumental in developing the ‘Triple Governance Track – Prevention, Education and Investigation’, which is a best practice model for embedding a fraud management strategy across an organisation. Kath has continued with independent reviews and addressing issues of poor administration and is currently contracted in this role for a large metropolitan council. Kath has over 13 years experience as a member of the Australian Federal Police. She undertook a variety of roles including fraud and narcotic investigation and detection; surveillance activities; investigator with the National Crime Authority (now known as the Australian Crime Commission); International Police Officer in Cyprus with the United Nations; and the investigation of and liaison with, external agencies on organised crime figures operating on the East Coast of Australia. Kath holds a Master’s degree in Business Administration (majoring in Public Sector Management and Human Resource Management) as well as a Bachelor of Commerce degree (majoring in Legal Studies for Business; Human Resource Management and Organisational Behaviour). She is a former Chair and current member of the Executive of the Corruption Prevention Network and in 2005/06 completed the Emerging Leaders Program with the Centre of Economic Development of Australia. Kath is also an independent member on the Ku-ring-gai Council Code of Conduct Committee. Liz Rog - Business Practice Manager Liz Rog is the Business Practice Manager for SINC Solutions and brings over 20 years of executive communication; administration and office experience to the role. Liz has worked in Local Government for 10 years and also has a retail/marketing background. Liz is an excellent communicator and readily picks up on the ‘beat’ of an organisation. Liz can attune to the individual’s concerns however works equally well with business units, gaining an understanding of the culture operating within. Liz has a Certificate IV in Workplace Training and Assessment. Utilising her skills in communication and coordination Liz has facilitated a number of focus group discussions and has been instrumental in the coordination of cultural reviews for our clients. These reviews have helped management identify areas of concern for staff but more importantly they have provided the impetus to open the communication channels and find out what is really going on in organisations. Liz was a key stakeholder in the development of the procedures and processes for the first NSW Council to have an Office of the Internal Ombudsman. Based at Sutherland Shire Council, her role had responsibility for the ongoing support and management of the confidential customer database including current investigation knowledge and involvement. Working closely with the investigation team, Liz was an integral part of the research and support team on larger investigations and she operated solely on smaller investigations and local management referrals. Throughout her career, Liz has achieved a number of accolades. • Member of the award winning team for 2004 Sydney Morning Herald Management Excellence Awards. Category: Governance Excellence within Local Government for the “Triple Governance Track - Prevention Education & Investigation” project. • Member of the winning team for the 2004/5 “Corruption Prevention Network Encouragement Award in the Local Government Sector”. • Sought by the Inspector of ICAC to second to work with them in the Local Government area of review. An experienced researcher and investigator, Liz has played a vital role in a number of inquiries in relation to workplace bullying and harassment; recruitment and selection complaints; protected disclosures and investigation involving the misappropriation of funds, Liz is a Justice of the Peace and was reappointed 6 June 2006. Claire Brogan - Senior Consultant Claire Brogan is a Senior Consultant for SINC Solutions and brings 18 years investigation, auditing and research skills and experience to the role. Claire’s background encompasses work across various fields including local government, private enterprise and regulatory functions. Claire holds an Applied Science degree, a Certificate in Management (with distinction), a Certificate in Corporate Investigations, and is Lead Assessor qualified. Utilising Claire’s investigative and audit skills, she has recently conducted a number of investigations for SINC Solutions including matters such as inappropriate computer usage, general workplace grievances and sexual harassment allegations, as well as work in probity auditing and policy development. Claire’s heightened skills of research and investigation across different private and public sectors lends her well in being able to identify an issue, research effectively, and come up with practical recommendations for the issue, considering cost effectiveness for that organisation. In addition, Claire has had the experience on the ground in both a team and in a management role to know what solutions work or not, and in addition, how best to implement them. Claire’s investigation experience stems from 6 years at Sutherland Shire Council’s Office of the Internal Ombudsman as an Assistant Internal Ombudsman, in a reactive role conducting investigations as a result of complaints regarding defective administration or complaint about the conduct of staff or Councillors. Claire also had a proactive role in developing an ethical workplace, educating and improving corruption resistance and identifying and minimising risks. This work encompassed the “Triple Governance Track” of “Prevention, Investigation and Education”, for which the office has been recognised and won 2 awards. Claire has had experience in investigations relating to suspected maladministration and/or corruption covering issues from building and development, recruitment, waste management, conflict of interests, tenders, secondary employment, bullying and harassment, use of alcohol/drugs, favouritism/nepotism, gifts and benefits, administrative conduct of Councillors, operations of Council committees, lack of Council response to matters, fairness in general decision making of Council officers, and general corruption allegations. These investigations have involved Councillors and all levels of staff from junior staff right through to General Managers and have involved covert surveillance techniques, Protected Disclosure complaints, reviews of entire units, and issues dealing with difficult, controversial and highly sensitive issues. Claire’s diverse background also includes work in a regulatory role for the National Association of Testing Authorities as a Regional Manager in Construction Materials. Her role here involved assessing laboratories compliance with requirements based on the ISO 9000 quality systems, and associated technical competencies of laboratories. Underpinning Claire’s experience is 3 years work in private enterprise as a research consultant in the agricultural field.


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